Ras Al Khaimah Showcases Integrated Package of Smart Services

27 April 2020
  • The efforts seek to promote health and public safety while maintaining social distancing during the current circumstances
  • Ahmed Al Sayyah:
    • A reliable digital infrastructure offers 420* services to meet the community’s needs and maintain business continuity in Ras Al Khaimah
    • An advanced ICT infrastructure caters to customer’s needs

Ras Al Khaimah Government Media Office (RAKGMO) has showcased an integrated package of smart services provided by government and semi-government entities in the Emirate, in sectors including health, business and economy, to encourage the use of smart and electronic channels for customers to complete their government transactions.

These efforts are organized in collaboration with government and semi-government entities from Ras Al Khaimah, and are in line with authorities’ directives in the Emirate and the wider UAE to provide high-quality and efficient smart services that can be used remotely to ensure the public’s health and safety during this challenging period.

The efforts introduce customers to the entire bundle of services offered by participating entities and will see comprehensive digital content published on these entities’ social media accounts to offer in-depth information about each entity’s services. They form part of nationwide efforts to preserve public health and curb the spread of coronavirus (Covid-19) by encouraging people to stay home, practice social distancing and avoid going out except for essentials.

There are at present about 420 smart and e-services offered by government and semi-government entities in Ras Al Khaimah. More than 300,000 people benefit from Ras Al Khaimah Government’s ambition to enhance the Emirate’s competitiveness and quality of life for its people.

This reflects RAK Government’s commitment to promoting the Emirate, which utilizes an integrated digital work platform that comprises 27 systems for resolving customer applications and 10 security and monitoring systems.

RAKGMO’s Director General, H.E. Heba Fatani, said: “These efforts align with the directives of His Highness Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah, who called for the provision of solutions to ensure the health and safety of the Emirate’s community, as well as business continuity for individuals and corporations.”

“Ras Al Khaimah Government Media Office will continue to coordinate with all its partners in the Emirate to raise people’s awareness of the procedures and solutions that allow them to complete essential services remotely, which, in turn, allows them to better comply with national efforts to curb the spread of Covid-19,” Fatani added.

H.E. Eng. Ahmed bin Saeed Al Sayyah, General Manager of Ras Al Khaimah Electronic Government Authority (EGA) said: “The Emirate of Ras Al Khaimah offers an integrated digital network to cater to the needs of community members and maintain business continuity. Our ICT sector has the necessary infrastructure to meet customers’ needs at all times.”

“The mRAK application offers 88 smart services from entities such as RAK Public Prosecution Department, RAK Courts, RAK Municipality, Public Service Department, Environment Protection & Development Authority and Customs Department. It also allows users to make payments for more than 450 government services,” Al Sayyah added. “The app is a milestone in the EGA’s smart transformation, enabling the Authority to support Ras Al Khaimah’s Vision 2030.”

“The application contains a business and employment page for those wishing to work in the Emirate and for business people wishing to invest, in cooperation with Ras Al Khaimah Economic Zone (RAKEZ),” Al Sayyah explained. “Additionally, and in collaboration with RAK’s Department of Human Resources, the app allows users to browse and apply for government jobs. Finally, in collaboration with the Federal Authority for Identity and Citizenship, the app offers information about visas and official documents in the UAE.”

Ras Al Khaimah’s sweeping smart transformation has played a significant role in enhancing the Emirate’s position as a leading destination to live, work and invest. It has also helped achieve the strategic goals of enhancing government efficiency by promoting creativity and innovation.


* Update – 17 June 2020:

Since publication of this article, the number of smart and e-services offered by government and semi-government entities in Ras Al Khaimah has reached 650. In addition, 340,000 users have benefited from these services.

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