Three-quarters (75%) of RAK Courts services were offered remotely.
The Ras Al Khaimah (RAK) Courts Department revealed it had processed 120,526 requests at its service centres and via online and smart channels in 2020. The transactions included all RAK Courts services available to the public, where 75% of all services availed in 2020 were offered remotely – a 32% increase from 2019.
The spike in demand for the Department’s online services reflects the growing social appetite for such easy-to-use services with fast turnover, which help save time and effort. RAK Courts sought to offer all of its services remotely during the pandemic, as part of its efforts to ensure business continuity under any circumstances and provide advanced, high-quality services that meet customers’ aspirations.
His Excellency Chancellor Ahmed Mohammed Al Khatri, Chairman of RAK Courts, asserted that the Department sought to organise procedures at courts and developed preventative policies and procedures to address the COVID-19 pandemic from the outset, relying entirely on electronic systems and smart applications. “RAK Courts set a rapid response plan to ensure uninterrupted services, preserve public safety, and place its resources and capacities at the public’s disposal to complete all transactions,” H.E. said. “None of the Department’s judicial and notary services experienced any discontinuation throughout the past year, which reaffirms the success of the Ras Al Khaimah Government strategy to invest in developing and modernising our technological infrastructure, which ultimately proved very effective in successfully overcoming this crisis.”
“The RAK Courts Department managed to complete its customers’ transactions quickly and easily through advanced electronic systems, overcoming the challenges brought by the COVID-19 pandemic,” H.E. Al Khatiri added. “RAK Courts provided 120,526 services throughout the past year processed by various departments: 79,152 services were delivered by the judicial services department; 24,578 by the notary department; 13,425 by the community services department; and 3,371 services by the Family Tolerance department.”
The RAK Courts Chairman went on to reveal that judicial requests topped the list of services performed by the judicial services department, while power of attorney was the most requested in the notary department. Meanwhile, attestation services were the most common ones delivered by the community services department, and family counselling topped the list at the Family Tolerance department.
H.E. Chancellor Al Khatri applauded the Department’s staff for their efforts and for dedicating their time, energy, and potential to upgrade customer services and process all transactions seamlessly, which, in turn, helped ensure happiness among the Department’s customers and contributed to developing judicial and government work as a whole. This highlights the efficiency of their performance and indicates that there is potential for more accomplishments to serve the UAE and fulfil the vision of its wise leadership.